1. Information We Collect
ezDoc collects various information about its users through its services, marketing and analytics platform. For our services we collect: name, phone numbers, personal or business addresses, email addresses, country, state, territory, and other information as it is relevant to providing our services and products.
Through our analytics platform ezDoc collects the following information: demographic data, browser data, session data, acquisition pathways and device use. This data does not contain any personal information along with it.
At your discretion we also collect email addresses for marketing purposes. Users can opt in and out of our emailing list at any time and for any reason.
2. Collection, Holding and Use of Information
ezDoc collects and uses the following data, for the following reasons:
A. To enable you to access and use our website, associated applications and associated social media platforms
B. To contact and communicate with you
C. For internal record keeping and administrative purposes
D. For analytics, market research and business development, including to operate and improve our website, associated applications and associated social media platforms
E. To comply with our legal obligations and resolve any disputes that we may have
We also hold copies of all documents produced through our software for up to one year and a minimum of three months. Within this time frame the document will be destroyed both digitally and physically. ezDoc does not make any guarantees of holding documents longer than one year and does not guarantee a document can be reproduced within this time frame.
3. How We Protect Data
Protecting our customers data is extremely important to us. Although we understand it is never possible to mitigate all potential attacks we take the following precautions in order to ensure your data is safe.
Encryption: ezDoc uses an SSL for all forms of data transfer between our servers and clients. This means any data you send to ezDoc through any of our forms is encrypted.
Data Storage: ezDoc does not store any sensitive data such as social security numbers, credit cards, etc. Of the data we do store – we maintain it on a secure external server.
Data Deletion: ezDoc regularly deletes old customer data after certain periods or at the request of the user. This ensures that we never have more data that we can comfortably manage and keep secure.
4. International transfers of personal information
The personal information we collect is stored and processed in the United States, or where we or our partners, affiliates and third-party providers maintain facilities. By providing us with your personal information, you consent to the disclosure to these overseas third parties.
We will ensure that any transfer of personal information from countries in the European Economic Area (EEA) to countries outside the EEA will be protected by appropriate safeguards, for example by using standard data protection clauses approved by the European Commission, or the use of binding corporate rules or other legally accepted means.
Where we transfer personal information from a non-EEA country to another country, you acknowledge that third parties in other jurisdictions may not be subject to similar data protection laws to the ones in our jurisdiction. There are risks if any such third party engages in any act or practice that would contravene the data privacy laws in our jurisdiction and this might mean that you will not be able to seek redress under our jurisdiction’s privacy laws.
5. Your rights and controlling your personal information
Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below. If you ask us to restrict or limit how we process your personal information, we will let you know how the restriction affects your use of our website or products and services.
Access and data portability: You may request details of the personal information that we hold about you. You may request a copy of the personal information we hold about you. Where possible, we will provide this information in CSV format or other easily readable machine format. You may request that we erase the personal information we hold about you at any time. You may also request that we transfer this personal information to another third party.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.
Notification of data breaches: We will comply with laws applicable to us in respect of any data breach.
Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.
Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
7. Changes to this policy
ezDoc Data Controller
This policy is effective as of 3 March 2020.